Card FAQ's

1. What is just-dial Card?

2. How do I buy a card?

3. How do I use just-dial Card?

4. What happens when, after dialling my international destination, I hit the send button on my mobile?

5. What if I have sent a text requesting a top up, but have not received a confirmation message back?

6. Are there any administration, subscription or other fees?

7. How much does a call to COUNTRY X cost?

8. Can I use just-dial from payphones?

9. How are my calls billed?

10. Can I use my credit to call from any phone?

11. Are there peak and off-peak rates?

12. How do you keep your rates so low?

13. Can I use the service outside the UK?

14. How do I contact customer services?

15. When I ring someone abroad will they be charged for the call as well?

16. Using your just-dial Card
    

17. How do I pay, then?

18. When will my phone card expire?

1. What is just-dial Card?
   Just-dial Card allows you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request.

Back to Questions






2. How do I buy a card?
   

   Simply text WEB to 80041 for a £3 call credit
   Simply text WEB to 80550 for a £5 call credit

   The text message costs £3 or £5 (charged to you by your mobile provider) and for this we send you a calling card directly to your mobile phone. Your normal standard SMS charge will apply for the request SMS

Back to Questions






3. How do I use just-dial Card?
   Simply call the access number included in the confirmation text message, listen to the message, if dialling from a different phone from that which you bought your card from then use the PIN included in the welcome text, enter the full international number - do not press send again. That's it your connected. For queries about the billing procedure please go to the 'How are my calls billed' frequently asked question.

Back to Questions



4. What happens when, after dialling my international destination, I hit the send button on my mobile?
   

   Our service works when you call our access number then, at the prompt, key your international destination without pressing send. Our service will recognise that you have completed dialling your destination number and, following a short prompt to inform you of the number of minutes available to your destination, we will connect your call.

   If you press send on your mobile, at any time, after dialling the international number you will put the first call (to our service) on hold and will start another call through your mobile provider's service. This will result in your mobile provider charging you for an international call.

   So remember, to continue to enjoy low cost international calls from your mobile, DON'T PRESS SEND!

Back to Questions






5. What if I have sent a text requesting a top up, but have not received a confirmation message back?
   Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. DO NOT resend the message as you will be charged twice. If after a couple of hours and you have not received the confirmation message please contact our customer services team who will be able to identify what the issue is.

Back to Questions






6. Are there any administration, subscription or other fees?
   Just-dial Card can be used to call any destination in the world. A connection charge equal to the outbound rate is applied to each call. An 0800 surcharge is two pence per minute in addition to the outbound rate. 0800 access from a payphone is twenty pence per minute in addition to the outbound rate.

   Access via 0845 / 0207 is charged as your service provider's standard rate. Calls charged per minute and rounded to the nearest penny.

Back to Questions






7. How much does a call to COUNTRY X cost?
   First, choose your country, the price to call that country is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call.

Back to Questions






8. Can I use just-dial from payphones?
   Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.

Back to Questions






9. How are my calls billed?
   

   Your normal standard SMS charge will apply for the request SMS. You will be charged for the premium rate SMS received from 80041 or 80550, £3 or £5 respectively on your mobile phone bill.

   You will hear the amount of call credit you have remaining when you use the service. When your credit is low, send another SMS for additional call credit

Back to Questions






10. Can I use my credit to call from any phone?
    Yes, you can. If you decide to make a call from a phone other than the one you sent your text from, then you will have to use the PIN number supplied in the confirmation text.

Back to Questions






11. Are there peak and off-peak rates?
    No, what ever time you call the rate is always the same.

Back to Questions






12. How do you keep your rates so low?
    Because we never spend money on things you can do without, you pay for your calls and nothing else. Your service and account is all managed online which means that we can pass on the savings to you.

Back to Questions






13. Can I use the service outside the UK?
    Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.

Back to Questions






14. How do I contact customer services?
    In order to keep our prices so low, we have opted not to have an expensive call centre. Any questions you may have contact us, and we will get back to you as soon as possible.

Back to Questions






15. When I ring someone abroad will they be charged for the call as well?
    Normally the person receiving a call will never be charged. However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider.

Back to Questions






16. Using your just-dial Card
    
    
    1. For access dial: 0800 594 6666 (freephone) 020 7124 6666 (national access).
    2. Listen to the message.
    3. If you're dialling from another phone, use your PIN at the prompt.
    4. At the prompt, dial your international destination number (including the prefix '00'). Don't press SEND - we'll connect you directly.
    5. That's it - you're connected.

Back to Questions






17. How do I pay, then?
    The cost of the calls you make is charged to your mobile bill or your Pay As You Go credit.

Back to Questions






18. When will my phone card expire?
    The card will expire after 90 days of non-usage.

Back to Questions